We have adopted a flexible, hybrid working approach

Are you a strategically minded Human Resources Business Partner who can lead, develop and deliver an HR Employee Services function?

The role
This is a newly created role within the HR leadership team that covers a range of responsibilities including leading an employee services centre, ensuring data integrity of our Oracle Cloud system and managing provision of HR information to the organisation

This role leads and manages the Employee Service Centre providing all aspects of HR administration for the Council, covering the end-to-end employee life cycle. This team provides the main access into HR services and how these services are organised and delivered will be critical in driving the development of a culture of self-sufficiency for managers and for manager and employee self-service. You will be expected to develop and continually improve the delivery of HR services.

Specifically, the main purpose of the job is:

• To lead, develop and manage the Employee Services Centre who provide all aspects of HR administration for the Council, covering the end-to-end employee life cycle, and ensuring the delivery of a customer focused, high quality and professional service to managers and employees, whether accessed online, via telephone or in person.
• To ensure the data integrity of the HR Oracle Cloud system and HR data reporting and insight.
• To manage the content of HR information on the Council’s Intranet. Ensuring the provision of accessible and fit for purpose information and processes that supports a culture of self-sufficiency and manger and employee self-service.
• Manage the Council’s contracts for DBS and for Occupational Health and EAP (Employee Assistance Programme) ensuring as the lead client manager that they meet organisational requirements.
• As a member of the HR Leadership team, contribute to the overall leadership and management of the HR function and make a proactive contribution to the development of HR strategy and policy, using data, metrics and evidence to inform and drive decision making and change.

Location
Whilst the service is primarily based in Laurence House, Catford, we operate a hybrid approach whereby you may be required to work both in the office and from home as determined by service requirements.

What we’re looking for
You will need to possess a breadth and depth of knowledge across HR operational activity, as well as HR systems, payroll and pensions and customer service.

You must be able to demonstrate that you can contribute to the overall leadership and management of an HR function and make a proactive contribution to the development of HR policy and strategy.

You must be able to support the Head of HR in leading a strengthened strategic role for HR across the Council in support of wider organisational change and improvement.

You will need to be a team-player, capable of networking with a range of client groups, together with colleagues. You will be expected to work together with others to drive a strong business partnering culture and way of working across HR and to establish a strong customer-centric approach.

In return, we’ll offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community.